Improved Call Security & Support
One feature that companies often worry they’ll lose when deciding to own their conferencing solution is operator assistance. Professionalism is a key factor in hosting a successful conference. Allowing a single operator to have control of active conferences not only adds an extra layer of professionalism and functionality, but it also allows conference participants to focus on what they’re there for: collaborating. Companies don’t have to sacrifice this necessary benefit when they choose to own a conferencing solution.
Robust Interface for Conference Management:
Fortunately, there is the Sonexis ConferenceManager™2 with Operator Console. With Sonexis, you own the solution and maintain the level of professionalism and functionality that your users expect. Using the Sonexis Operator Console with ConferenceManager2 provides full conference management of live, scheduled and ad-hoc calls. Multiple conferences can be managed at one time, including the following functions:
- Single click access to conferences and participants
- Drag and drop participant management
- Multi conference view
- Operator initialed dialouts (Single or Blast)
- Management of sub-conferences/private rooms
- *00 troubleshooting support for conference participants and incoming callers
This control can be delegated to a single or multiple administrators within your organization who can take the role of operator to help coordinate and facilitate conferences. With an easy-to-use interface to built-in alerts for troubleshooting, this type of control and functionality has never been so simple.
Troubleshooting & Security Made Easy:
Technical difficulties can derail a conference very easily when the proper resources aren’t readily available. Having to call a third party and wait on hold for support wastes valuable time, can be costly and inevitably causes frustration among conference participants. With Sonexis Operator Console, the in-house operator can be reached quickly and easily by dialing *00. From there, the operator can help troubleshoot the issue and even join the conference if necessary.
Selecting an operator that is already part of your organization allows for an extra layer of security and further leverages the investment in the solution. The operator has the ability to screen incoming callers so you can rest assured that only necessary and trusted participants are joined to a conference. In the case that an unrecognized caller joins a call, the operator has the ability to eject them from the conference.
Ongoing Cost Savings:
With the Sonexis Operator Console, you no longer have to rely on costly service providers to experience the advantages of operator-assisted conferencing. Watch your cost savings grow with each call.