Visibility with Remote Collaboration
With the rise of mobile connectivity and an evolving view on a remote workforce, technology providers are seeing a broader demand for collaboration tools that allow for improved visibility of the content in a meeting, visibility of who’s contributing the content and a way to control the experience for all other participants. Tools that achieve this are growing in their capabilities and popularity in the remote workplace.
Improved Visibility of Audio Collaboration:
Audio conferencing is at the core of most enterprises collaboration tool set. To have the ability to pick up a phone and initiate an ad-hoc conference with more than 3 participants has become a business critical function with the rise of the mobile workforce. However, businesses that rely on these technologies are requiring improved visibility to know who exactly is using these tools in the organization and to ensure their value and cost-effectiveness. Reporting capabilities are the quickest way to see which users are taking advantage of these tools, while making sure the tools are not being abused in anyway.
An equally important function of the audio conference system is to have tools available for the hosts driving the conferences, to visually see who is connected to the audio conference, have the ability to see when those participants are speaking and have call management tools to appropriately control the conference for all other participants on the call. Most modern collaboration technologies today have both reporting capabilities and a GUI interface for call management built into their systems for enterprise customers.
Improved Visibility for Video and Data Collaboration:
In just the last 24-months, the telecommunication industry has seen a significant increase in the use of video collaboration tools, especially from mobile device sources. For enterprises of all sizes, the options of tools and applications available may seem endless, but there are still only a few providers with secure, reliable and cost-effective video solutions that are built into their primary audio collaboration system.
For some enterprises, video conferencing has been a bolt-on capability to their existing audio conferencing tools, providing users the option to share their video feed or webcam during a call. However, many enterprises allow their users to choose which video application they use, while others choose a different video provider than their audio conferencing provider. For users in these situations, it can be confusing on what tools are best to use, while ensuring compatibility.
Visibility Tools Continue to Evolve:
The market has yet to define exactly what tools, features and connectivity options are most popular, but customers of these technologies, both on-premises and cloud-based, still require the same visibility over their video collaboration as they do their audio collaboration.
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