Efficiency and Peace-of-Mind at Your Fingertips
The Operator Console is a powerful tool used by many industries for the purpose of call management, support and security. It provides a graphical interface through which designated operators or administrators can view and manage active conferences system wide. Those with access to the Operator Console have the ability to screen calls as they come in, enter any active conference to provide support, move attendees between conferences, disconnect unwanted connections, and much more. Using built-in dial pad commands, a conference host can alert the operator of needed assistance simply by dialing *00, triggering a visual and audible alert from the console interface. Keep reading to see some specific areas in which the Operator Console has made an impact.
In the Distance Learning environment, it is important that classes are able to run with minimal interruption. In trying to recreate a classroom environment where materials can be shared and discussions can flow smoothly, technical difficulties can quickly derail a class. The Operator Console allows teachers and students quick access to technical assistance when needed. Using the built in *00 phone command a student can address an individual issue without interrupting the whole class or a teacher can have the operator enter the class to address larger issues. Ultimately, the Operator Console minimizes interruption times for classes, allowing students and teachers to focus on the class itself without worry.
When used in a medical Transfer Center, the Operator Console is extremely valuable in helping to maintain the necessary efficiency of patient coordination. Hospitals have a continuous rotation of patients within and between facilities that need to be admitted or transferred. Any minor interruption to that workflow can leave patients waiting and staff flustered. The Operator Console helps to minimize these interruptions by providing a user-friendly interface for support staff to manage and utilize to respond quickly to any potential issues. With this tool and system in place, both staff and patients can have peace-of-mind that patient transfer workflow will always operate as efficiently as needed.
Watch the video below to see all the capabilities of the Operator Console:
Sonexis Operator Console Tutorial