Compunetix recently developed a new WebRTC Video Call Center to satisfy this need for a richer customer support experience. Intended to be utilized as an agent assisted tool to connect customers to doctors, company representatives, support staff, etc., Compunetix Video Call Center provides a user-friendly and comprehensive video interface for both the customer and company agents/representatives. Based on WebRTC technology, this web video call transfer solution offers a reliable, customizable and intuitive solution for those ready to take the leap into the next generation of remote high quality video communications with patients and customers alike. Below, we review some of the unique industry applications for which this solution was intended at its conception. [Read more...]
Compunetix WebRTC Video Call Center™
In today’s highly connected environment, live assistance on the web is quite common, though it is often lacking in terms of providing a satisfying customer experience. While chat-bots and other automated technologies have improved greatly over the years, they are often too impersonal. As we continue to rely more and more on remote assistance and virtual communication, the standards have changed and people must be confident that this technology can be trusted to be the equivalent to a direct personal encounter. In addition, the remote communications we are having are becoming more complex. From virtual doctor visits to banking, and even insurance, real-time web and video communication must reach beyond institutional walls and into the lives of the customer.
Compunetix Ready to Talk Telehealth
Sonexis parent, Compunetix will be attending this year's ATA 2017, Telehealth 2.0 Conference in Orlando, FL. Held at Orlando's Orange County Convention Center from April 23-25, 2017, Telehealth 2.0 is known as the #1 leading telehealth conference as well as the world's largest telehealth innovation and networking event. Compunetix is looking forward to attending the show to see the industries latest innovations as well as discuss some of our own recent innovations in the telehealth and telemedicine space. We anticipate many great conversations and interactions with our fellow innovators and can't wait to experience everything else ATA 2017 has to offer. We'll see you there!