Compunetix recently developed a new WebRTC Video Call Center to satisfy this need for a richer customer support experience. Intended to be utilized as an agent assisted tool to connect customers to doctors, company representatives, support staff, etc., Compunetix Video Call Center provides a user-friendly and comprehensive video interface for both the customer and company agents/representatives. Based on WebRTC technology, this web video call transfer solution offers a reliable, customizable and intuitive solution for those ready to take the leap into the next generation of remote high quality video communications with patients and customers alike. Below, we review some of the unique industry applications for which this solution was intended at its conception. [Read more...]
Compunetix WebRTC Video Call Center™
In today’s highly connected environment, live assistance on the web is quite common, though it is often lacking in terms of providing a satisfying customer experience. While chat-bots and other automated technologies have improved greatly over the years, they are often too impersonal. As we continue to rely more and more on remote assistance and virtual communication, the standards have changed and people must be confident that this technology can be trusted to be the equivalent to a direct personal encounter. In addition, the remote communications we are having are becoming more complex. From virtual doctor visits to banking, and even insurance, real-time web and video communication must reach beyond institutional walls and into the lives of the customer.
Sonexis Offers Proactive Security Features
Security has always been an important factor in successful business and practices. Proper security measures not only help to protect businesses and their sensitive information, but it also protects customers and clients so that everyone involved can trust that they’re working under the best and most secure circumstances. When it comes to security in collaboration, it is important to be proactive in choosing a solution that can protect all parties on multiple levels. In doing this, hosts and participants can rest assured that their collaborative efforts and discussions are safe from unwanted and unnecessary parties or interruptions.