Compunetix recently developed a new WebRTC Video Call Center to satisfy this need for a richer customer support experience. Intended to be utilized as an agent assisted tool to connect customers to doctors, company representatives, support staff, etc., Compunetix Video Call Center provides a user-friendly and comprehensive video interface for both the customer and company agents/representatives. Based on WebRTC technology, this web video call transfer solution offers a reliable, customizable and intuitive solution for those ready to take the leap into the next generation of remote high quality video communications with patients and customers alike. Below, we review some of the unique industry applications for which this solution was intended at its conception. [Read more...]
Compunetix WebRTC Video Call Center™
In today’s highly connected environment, live assistance on the web is quite common, though it is often lacking in terms of providing a satisfying customer experience. While chat-bots and other automated technologies have improved greatly over the years, they are often too impersonal. As we continue to rely more and more on remote assistance and virtual communication, the standards have changed and people must be confident that this technology can be trusted to be the equivalent to a direct personal encounter. In addition, the remote communications we are having are becoming more complex. From virtual doctor visits to banking, and even insurance, real-time web and video communication must reach beyond institutional walls and into the lives of the customer.
Private, Public or Hybrid
The first thing you should understand about “working in the cloud” is that it’s not a physical thing. The cloud is a network of servers and each server has a different function. Some servers are used to run applications or “deliver a service". For example, when you take a picture on your smartphone, it is stored on your phone's internal memory drive. However, when you upload the photos to Facebook, you are uploading it to the cloud. "The cloud" is one of those trendy tech terms a lot of people use, but can't clearly define. What is the cloud? When do you encounter it?