IT help desks are an integral part of any company or business, both internally and customer focused. In times of technical difficulties, employees and customers rely on IT professionals to troubleshoot issues so they can get back to their business as quickly as possible. For those of us who may not be as savvy as our IT counterparts, it is not always easy to explain the issues you are having or for IT help desk professionals to verbally explain and walk you through the troubleshooting process.
Because of this, screen sharing applications have become an extremely useful tool for both IT professionals and those of us calling in for assistance. In these situations it is important to have the most reliable and functional tool so that help desk personnel can troubleshoot issues as easily as possible. Improving the efficiency of these interactions will ultimately make a better experience for those on both sides of the call.
Sonexis ConferenceManager™2 offers a reliable and user friendly web conferencing platform to support help desk professionals and the customers they are assisting. Not only does Sonexis web interface allow for screen sharing but it also allows for users to easily pass and share control as needed.
With this tool, help desk personnel can request to share the users screen and pass control allowing the user to demonstrate the difficulties they're experiencing first hand. From there the help desk can either instruct the user how to troubleshoot the issue while viewing their screen or have them pass back control so they can explore the issue further and troubleshoot themselves. This flexibility in control allows for efficient communication and assistance between the help desk and user.
Sonexis Technology, Inc. is a leading provider of audio, web and video conferencing solutions for the enterprise and has set new standards for ease of use and security. With solutions designed to work within existing voice and data networks, hundreds of leading organizations have deployed Sonexis with minimal cost or administration.