Experience superior call management by upgrading your ConferenceManager™2 system to include the Operator Console. Adding the Operator Console to your Sonexis system is simple and affordable. With a rich feature-set and easy to use interface, the Operator Console is the perfect tool to add a new level of control to your next conference, providing full conference management of live, scheduled and ad-hoc calls.
Operator Console Features
- Full Conference Management for Active, Scheduled and Ad-hoc Calls
- Support for Multiple Operator Stations
- Single Click Access to Conferences and Participants
- Drag and Drop Participant Management
- *00 Support for Conference Participants and Incoming Callers
- Operator Initiated Dialouts (Single or Blast)
- Management of Sub-conferences/Private Rooms
- Multi-conference View
This control can be delegated to a single or multiple administrators within your organization who can take the role of operator to help coordinate and facilitate conferences. With an easy-to-use interface to built-in alerts for troubleshooting, this type of control and functionality has never been so simple.
Executive Call Management
Operator Console provides the Executive Support team with the tools they need to effectively manage executive conference calls. The Operator Console GUI allows Executive Support staff to efficiently address issues, identify feedback or noisy lines, and assists hosts and participants during live calls with view of all active conferences and participants within each call. participant or host, you can easily contact Executive Support by simply dialing *00, which both audibly and visually alerts Support that you are requesting assistance, allowing them to either enter the conference to provide support or pull you into a private room while they assist you privately.
In the Distance Learning environment, it is important that classes are able to run with minimal interruption. In trying to recreate a classroom environment where materials can be shared and discussions can flow smoothly, technical difficulties can quickly derail a class. The Operator Console allows teachers and students quick access to technical assistance when needed. Using the built in *00 phone command a student can address an individual issue without interrupting the whole class or a teacher can have the operator enter the class to address larger issues. Ultimately, the Operator Console minimizes interruption times for classes, allowing students and teachers to focus on the class itself without worry.
When used in a medical Transfer Center, the Operator Console is extremely valuable in helping to maintain the necessary efficiency of patient coordination. Hospitals have a continuous rotation of patients within and between facilities that need to be admitted or transferred. Any minor interruption to that workflow can leave patients waiting and staff flustered. The Operator Console helps to minimize these interruptions by providing a user-friendly interface for support staff to manage and utilize to respond quickly to any potential issues. With this tool and system in place, both staff and patients can have peace-of-mind that patient transfer workflow will always operate as efficiently as needed.