Challenges facing Energy & Utility Providers
Meeting recovery time objectives during an outage is key to meeting the needs of customers. In these situations, having the critical conferencing infrastructure available is a must. Energy and Utilities face some daunting challenges when trying to find reliable solutions that improve communication and decrease down times while working with relatively fixed budgets. Additionally, in the event of a major disaster or disruption in service, first responders must have a solid communication plan to reduce recovery times and bring essential services back rapidly. In these environments, emergency and incident management are imperative. Due to these unique business challenges, finding a reliable, efficient and cost-effective solution, that preserves existing infrastructure investments, can seem impossible.
Incident Management with Blast Dial
In the event of a service disruption or outage, ConferenceManager™2 is equipped to assist users in initiating efficient emergency communications. Using Sonexis Blast Dial, users can quickly initiate an emergency conference simply by picking up a dedicated phone or dialing a dedicated line, immediately connecting necessary personnel to respond to the situation at hand. The dedicated Blast Dial line is always open when an emergency strikes and has the ability to automatically dial up to 3 separate numbers per contact. When these contacts are reached they are automatically joined into the conference without the need to enter any ID or PIN.
Our reliable conferencing solutions eliminate the need to spend time and valuable resources resolving the issue one department at a time. With Sonexis, it is easier than ever for Energy and Utility providers to efficiently and effectively manage crisis and share important information as needed.
Robust Solutions for Disaster Recovery
In the event of a disruption, Sonexis customers can also redirect their traffic to a back-up Sonexis Disaster-Recovery Bridge located at the Sonexis Colocation facility, or to a separate customer data center, to maintain full conferencing capabilities. Energy and Utilities need to also account for disruptions caused by breaches in security.
The ConferenceManager eliminates these security concerns by sitting behind a corporate firewall to be protected by the same security protocols in place for the rest of the organizations network. With enhanced security, Sonexis gives organizations the confidence that vital corporate information and property are protected from unauthorized access.
Redundancy and High Availability
When other critical business systems fail, ConferenceManager2 is the tool enterprises turn to for rapid triage and crisis management. Out of the box, Sonexis delivers protection with server level redundancy with dual power supplies and dual RAID1 hot swappable hard drives.
For an additional layer of protection, ConferenceContinuity™ is a dedicated stand-alone server that integrates with the ConferenceManager platform and provides high availability in a simple, easy to manage package insuring that ConferenceManager will be available for all mission critical conferencing.