GUI - “Underrated yet Practical Technology Innovation”
In today’s visually oriented world of technology many enterprises take for granted the time tested “Graphical User Interface”, or GUI (pronounced “gooey”). Graphical User Interface tools have been widely available since the beginning times of the PC. GUI’s come in all shapes and sizes and allows users to interact with electronic devices through graphical icons and visual indicators such as secondary notation, as opposed to text-based interfaces, typed command labels or text navigation. As you might imagine a point and click approach provides a lot of benefits over a text based approach. Let’s look at a few examples of how a smartly designed GUI can solve common issues in the conferencing and collaboration space…
The 8AM Conference Call...
All too often Monday morning conference calls start late, have at least two interruptions with user error and there is always one dog or doorbell heard in the background. Is there such a thing as conference call etiquette? Actually yes, but instead of always asking your participants to mute their line when joining, or to please not take the call in the car (or elsewhere…) why not have a tool that puts the power of call control in your hands? A practical graphical user interface application that can be utilized on-the-fly, on the phone or on your desktop, is going to maximize your time while reducing stress and distraction.
The GUI Solution:
EXAMPLE-1: How many times have you been on a conference call with say a dozen participants and all of a sudden disruptive on-hold music is being broadcast to the entire meeting because somebody unknowingly put their line on hold. So there you are, the conference moderator, scrambling to find a way to identify and eliminate the noise.
EXAMPLE-2: You’re the COO of a (cloud based data center operation) and hosting your weekly Monday morning conference call with your remote sales team. Minutes into your meeting you receive a text saying all circuits are down and your customers will be without service for an undetermined amount of time. The realization of a department wide technical triage is critical and you need to convene your support staff as quickly as possible.
EXAMPLE-3: You work as an instructor for an on-line training company and you’re conducting a webinar (web and audio conference) and all connections are made on the phone but one of your students can’t get on the web portion for some reason or another. Now you think you know why, but can’t stop the entire class to assist this lone wolf participant. Sonexis web-based Audio Console™ GUI can be a simple solution for conference hosts with easy-to-use point-and-click management of their audio/web/video conferences. A moderator GUI can provide visual indication of the current speaker or noise on the call (Example-1), emergency blast dial-out (Example-2), sub-conferences off of the main audio conference (Example-3), and more. The primary benefit of a well thought out GUI is, less skill required – most anybody can use a computer with a well-designed GUI, so when computers use to only benefit the technically savvy, they now benefit almost everyone.