Incident and Crisis Management in the Transportation Industry
In the wake of threats made to transportation infrastructures worldwide, incident and crisis management systems are becoming critical platforms to initiate first responder actions as well as managing the full life cycle of a crisis. Response teams are often designated before-hand, or during the event, and are placed in control of the organization while the incident is dealt with. An incident is an event that could lead to loss of, or disruption to, an organization’s operations, services or functions. If not managed effectively, an incident can escalate into an emergency, crisis or a disaster.
At each step in the planning process, jurisdictions need to consider the impact of the decisions made on crisis training, exercise, equipment and other requirements. Planners must delegate designees to take an active interest in operations and planning. Although scheduling meetings with so many participants may prove difficult, it is critical that the technology in place is easy to manage and robust in nature.
Technology components for incident/crisis management
- Network Operation Center for incident management/disaster recovery systems.
- Communication products that integrate seamlessly into existing incident and maintenance procedures.
- The hosting of one or more troubleshooting conference bridges and breakout rooms that remains open indefinitely for the duration of the incident.
- The ability to contact (via Emergency Conference) a large number of teams, globally, via phone and email to invite them to join the bridge.
- A system to execute these commands with minimal user intervention.
Airport Emergency Communications
The Sonexis Emergency System has been designed to the guidelines set forth by the FAA and Air Force requirements for Airfield Operations. The system is easily tied into fire company garage doors, on site and remote police and rescue resources and all other required airport entities. It supports multiple emergency incidents simultaneously on both SIP and PSTN telephony.
Sonexis Emergency Conferencing uses Blast Dial to quickly connect first responders in an audio conference. In the event of an emergency, it is critically important to get a group of emergency responders together on a conference call as quickly as possible with minimal effort. When an emergency occurs the first responder picks up a dedicated phone which instantly creates a conference and triggers a blast dial‐out to other members of the response team. When each team member is called they can be joined directly to the emergency conference in progress.
The transportation industry depends on conferencing and collaboration solutions. From airports and airline companies to public transportation businesses, we deliver collaboration solutions tailored to these specific industry needs.
Many of our transportation clients choose: