Sonexis has long been a reliable provider of conferencing solutions for the enterprise and while our base-line capabilities cater to day-to-day conferencing activities within the enterprise, they certainly do not stop there. Sonexis ConferenceManager2 is a powerful tool built for reliability, security, and easy and effective management. For this reason, Sonexis confidently provides this platform for Executive Conferencing Call Management and Support.
Company executives are constantly juggling a multitude of responsibilities and do not have time to waste dealing with technical difficulties or system downtimes. When a group of executives join conference calls to discuss important and often sensitive company details it is crucial that they are meeting on a system that is secure and will continue to function even in the case of an outage.
Reliability and Disaster Recovery
High reliability and component redundancies ensure ConferenceManager2’s availability for critical communication and minimal downtime. With a redundant server the system's capabilities include built-in replication, which eliminates data loss by delivering real-time replication of all data across servers. This redundant configuration can include some or all of the following:
- Hot-swappable hard drives and power supplies for each server
- Multiple media servers to ensure zero downtime
- Multiple sites, operating together to ensure availability even in the event of a disaster
With multiple geographically dispersed servers, the secondary site acts as a back-up that can handle the capacity of the primary site during an outage or otherwise. With this type of configuration, executives can rest assured that they can collaborate and continue crucial activities no matter what.
As an on-site deployment, ConferenceManager2 lives behind your firewall and within your corporate network security policies, offering the most secure conferencing application available for executive conferencing. By providing this level of security and Sonexis ConferenceManager2 ensures that sensitive corporate information remains private and inaccessible to anyone outside of the executive network.
In addition to sitting behind your firewall, the ConferenceManager2 provides multiple layers of security, easily configured on both the host and administrative level. With the ability to lock conferences as well as choose both PIN and Password protection for conference access, this platform offers unmatched security for your executive team.
Call Support and Management
The ConferenceManager2 Operator Console provides the Executive Support team with the tool they need to effectively manage executive conference calls. In addition to being browser-based and not requiring any software downloads, the Operator Console is managed through an intuitive interface that allows Executive Support staff to effectively address issues and assists hosts and participants during live calls.
The Operator Console GUI provides Executive Support staff a view of all active conferences and participants within each call. Using this powerful tool they can greet individual participants as they enter the call or quickly place participants into the right conference if they are having trouble joining their call. This interface also allows Support staff to identify incoming callers using built-in ANI lookup technology, ensuring only approved participants are able to join. During the active call, Support can also help manage participant phone lines that may be causing feedback or disruptive noise during a call by muting or disconnecting the lines as needed.
As a participant or host, you can easily contact Executive Support by simply dialing *00, which both audibly and visually alerts Support that you are requesting assistance, allowing them to either enter the conference to provide support or pull you into a private room while they assist you directly without disrupting the rest of the conference. With this capability, executives have the peace-of-mind that they will have access to immediate assistance as needed, guaranteeing minimal interruption to their meetings and activities in the case of any trouble.