We are back again with more updates on what to look forward to in Sonexis ConferenceManager v12.0! This week's preview includes an extension of our Disaster Recovery option that allows you to protect your system even further in the event of a disaster, as well as a new administrative function that limits dial-out capabilities based on Class of Service...
Limit Long Distance Dialing
This facility is designed to give customers the ability to control the long distance charges for landline toll calls that are generated from the ConferenceManager system when performing dialouts.
There is an existing Class of Service (COS) parameter that limits the number of digits that can be dialed. However, this is ‘all-or-nothing’. For example, users limited to 11 or 10 digits cannot make any international calls. This new facility gives the Conference Manager administrator the ability to define a set of regions (country codes) that are either allowed or denied for dialing by accounts in the specific COS.
Once "Limit Long Distance" is selected, the administrator will have access to a list of country codes displayed in 3 columns, as seen below. The codes can be sorted by ‘Code’ or ‘Area’. Note that some areas have multiple codes; Puerto Rico, for example.
If a dialout has been disallowed due to either one of the COS parameters, ‘Limit Dial Out Digits’ or ‘Limit Long Distance’, then the initiator of the dialout will be informed.
For dialout calls performed from the Graphical User Interface (Audio Console, Operator Console and Participant Dialer), the status “Prohibited” is displayed.
If the host is dialing from the Telephony User Interface (DTMF Access), the following prompt is played:
“I’m sorry, dialout to that number is prohibited. Please contact the administrator.”
ConferenceContinuity – High Availability
In addition to our Disaster Recovery options available to our customers, we now offer an optional High Availability function called ‘ConferenceContinuity’. ConferenceContinuity is a dedicated stand-alone server that integrates with the ConferenceManager platform and provides high availability and disaster recovery. The ConferenceContinuity Engine’s built-in replication eliminates data loss by delivering real-time replication of all data across the servers in the ConferenceContinuity Engine Cluster.
The ConferenceManager Application and system Database can now be separated from the Media Server functionality where the call processing and conferencing occurs. This allows the Application server to be replicated with ConferenceContinuity and the Media Servers to be deployed geographically as well as with a higher level of capacity.
In case you missed them, click below to see previews of additional upcoming features:
- ConferenceManager v12.0 (Vol. 1)
- ConferenceManager v12.0 (Vol. 2)
- ConferenceManager v12.0 (Vol. 3)
- ConferenceManager v12.0 (Vol. 4)