Healthcare systems encompass an immense network of resources. Coordinating communication between hospitals, care facilities, medical professionals and auxiliary support services can present some of the most daunting technical challenges of any industry. In addition to managing these logistics, there are ever-present requirements to reduce costs, increase productivity, protect patient confidentiality and to bridge the gap between the patient and the proper care that they deserve. At Compunetix we help to increase collaboration capabilities so that patients can have better care at a lower cost.
The Video Call Center is a web-based transfer solution built with dynamic WebRTC technologies. Intended to be utilized as an agent-assisted tool, the Compunetix Video Call Center seamlessly connects patients, doctors, support staff, and more. Its easy-to-use video interface streamlines communication and simplifies the virtual assistance experience for all users.
This Telehealth solution is used to facilitate virtual doctor visits, providing prevention and wellness counseling outside the clinic with convenience, as well as enabling doctors to better serve rural communities. Utilizing an agent to intercept incoming patient callers and direct them to available doctors, this tool is an efficient and personalized solution to allow patients and doctors to conveniently connect for evaluations or diagnosis. This solution can be securely embedded into patient healthcare portals.
Healthcare Video Call Center - Key Benefits
- Easy Customization - integrating seamlessly with pre-existing applications/websites.
- No Downloads - allowing patients to quickly and easily connect to agents/representatives.
- Call Recording - Video calls can be recorded for later review and archiving.
- Security - deployed with a SRTP encrypted video, audio and signal connection.
- High Quality Audio & Video - HD audio and video allow for a more natural patient interaction, equivalent to a direct personal interaction.
- Flexible Deployment Options - available as either an on-premise or cloud solution.
More Healthcare Solutions from Compunetix
Transfer Center Solution
Transfer Centers are mainly staffed by experienced clinical nurses who have the knowledge and expertise to assist other Health System staff in the field to coordinate patient care and placement for major Hospital Transfer Centers.
- Utilizing the Operator Console application helps to create a successful work flow
- Provide a one-call solution for medical providers to admit or transfer a patient
- All necessary resources are conferenced together into a single call
- All conferences are associated with a patient ID, meeting subject and automatically recorded (and encrypted) per HIPAA requirements