Compunetix recently developed a new WebRTC Video Call Center to satisfy this need for a richer customer support experience. Intended to be utilized as an agent assisted tool to connect customers to doctors, company representatives, support staff, etc., Compunetix Video Call Center provides a user-friendly and comprehensive video interface for both the customer and company agents/representatives. Based on WebRTC technology, this web video call transfer solution offers a reliable, customizable and intuitive solution for those ready to take the leap into the next generation of remote high quality video communications with patients and customers alike. Below, we review some of the unique industry applications for which this solution was intended at its conception. [Read more...]
Compunetix WebRTC Video Call Center™
In today’s highly connected environment, live assistance on the web is quite common, though it is often lacking in terms of providing a satisfying customer experience. While chat-bots and other automated technologies have improved greatly over the years, they are often too impersonal. As we continue to rely more and more on remote assistance and virtual communication, the standards have changed and people must be confident that this technology can be trusted to be the equivalent to a direct personal encounter. In addition, the remote communications we are having are becoming more complex. From virtual doctor visits to banking, and even insurance, real-time web and video communication must reach beyond institutional walls and into the lives of the customer.
Solutions for Broadcast Communications
In today’s 24/7 News and Media landscape, providers of these stories and content require robust tools for fast and reliable communications, while maintaining a high level of security. The ConferenceManager2 provides all of these requirements for broadcast providers who need to know that their solution can handle heavy usage during prime broadcasting times, making Sonexis the go-to provider for live broadcast communications.
Solutions for Trading Environments
In financial trading environments, the Sonexis ConferenceManager™2 combines powerful flexibility with a dynamic application suite to provide the most comprehensive solution for quick and reliable communication. As a trading solution, the ConferenceManager2 allows open lines 24/7 for 'round-the-clock' access to trading activities.
Sonexis parent, Compunetix, Inc. just attended this year's Railway Interchange for the first time to showcase our Railway Dispatch Solutions. With over 10,000 attendees, Compunetix was happy to participate with fellow exhibitors and would like to thank everyone who took the time to stop by the booth to chat and learn more about why Compunetix is an up-and-coming leader in the Railway dispatch communications space. [Read more...]
Virtual Telephonic Court Appearances
Virtual Court is no longer a vision for the future. More and more, virtual court appearances are being used to save time and money and provide a convenient alternative to lawyers, judges and the many others involved in the justice system. For this reason, Sonexis has teamed up with ATI Connect, a leading systems integrator, to provide a custom solution specific to serving the virtual court system. [Read more...]
As is the case from time to time, and as a normal course of business, the evolution of the collaboration market leads us to update our hardware and software to continue manufacturability, maintenance and keep with current trends. The JITC certification for the CONTEX Summit® (TN:1412002) was currently updated under DTR#2 (Desktop Review) to include new updates and a more streamlined configuration of the RSB Server and functionality.
Simplifying Our Future
The Internet of Things (IoT) is a very intriguing and exciting topic. It is one that has allowed for our imaginations to run wild with ideas and concepts of technology and connectivity, even in relation to things we do not currently associate directly with modern technology (like clothing or farming). You can imagine, for those of us already within the business of modern technologies and innovations, the possibilities that IoT inspires us to imagine are endless.
Trends in Conferencing Technology
Technology is rapidly changing, as are the ways we use and consume it. This is true for all different areas of technology including the conferencing and collaboration space. As the technology behind conferencing has advanced, so have the trends of how and why it is used in different business settings. There are so many options when it comes to choosing a reliable conferencing platform and it’s important to understand which options are available and why certain trends exist with each possible platform.
Telemedicine Solutions from Compunetix
One area of great impact for electronic collaboration is the market of eHealth, or telemedicine. As the digital revolution upends dozens of traditional business models and market segments, from publishing to transportation to banking, it now sets its sights on transforming the way we receive our health care. As we look ahead to the changing landscape of healthcare, let's learn about the industry involvement from Sonexis' parent Compunetix.
Is Free Conferencing Worth the Cost?
As the saying goes, “You get what you pay for.” For the most basic of conferencing needs, free conferencing services may be somewhat functional. However, they do not provide the robust, business-grade conferencing that is needed and expected from enterprise customers. Free conferences are typically used by entrepreneurs, small business owners, occasional conference callers, non-profits, etc. Free conferences do not have the advanced capabilities required for enterprise collaboration. Between customer service, security, ease of use and professional impressions for growing businesses, free conferencing just doesn’t cut it.
Reliable Solutions for the Tech Industry
Our world is immersed in technology and every day people and businesses work to further their grasp and presence in our ever-connected environments. At the front line of this are technology companies themselves. While we rely heavily on them for many products and services that allow our daily lives to run smoothly, we must ask the question of who they rely on to help their day-to-day run smoothly?
High Resiliency for Energy and Utilities
It goes without saying that Energy and Utility companies want to make worth-while investments when searching for a conferencing solution without having to go beyond their budget. Higher price doesn’t necessarily mean better quality. Service-based conferencing costs are increasing at a rapid rate and owning the Sonexis flagship solution, ConferenceManager™2, not only helps to control costs, but has also allowed many companies to realize a return on their investment well within 12 months!