IT help desks are an integral part of any company or business, both internally and customer focused. In times of technical difficulties, employees and customers rely on IT professionals to troubleshoot issues so they can get back to their business as quickly as possible. For those of us who may not be as savvy as our IT counterparts, it is not always easy to explain the issues you are having or for IT help desk professionals to verbally explain and walk you through the troubleshooting process. [Read more...]
Click to watch the tutorial above to learn about the Sonexis plug-in for Microsoft Outlook!
Watch the video to see the Sonexis Audio Console in action and learn how it can simplify management during your next audio conference! [Read more...]
Starting a conference is now easier than ever...
With the Sonexis ConferenceManager2™ customers have the ability to use the dial out feature to reach participants for their scheduled conferences. This functionality helps to simplify conference kick-offs, especially for daily, weekly or monthly meetings. For these reoccurring conferences, the host can easily set the conference bridge to automatically dial out to participants at the start of the conference. With this feature, participants do not have to worry about dialing into the conference and entering complicated passwords or pins, but instead will simply be joined into the call by answering the phone!
Efficiency and Peace-of-Mind at Your Fingertips
The Operator Console is a powerful tool used by many industries for the purpose of call management, support and security. It provides a graphical interface through which designated operators or administrators can view and manage active conferences system wide. Those with access to the Operator Console have the ability to screen calls as they come in, enter any active conference to provide support, move attendees between conferences, disconnect unwanted connections, and much more. Using built-in dial pad commands, a conference host can alert the operator of needed assistance simply by dialing *00, triggering a visual and audible alert from the console interface. Keep reading to see some specific areas in which the Operator Console has made an impact.
Sonexis Transfer Center Application
How does your hospital communicate when a patient needs admitted or transferred from one unit or facility to another?
Sonexis Technology offers an unparalleled solution for hospital Transfer Centers (AKA Patient Placement) with an extended application of our one-call contact solution. Allowing nurses and trained coordination staff to collaborate efficiently, Sonexis Transfer Center provides a reliable alternative to outdated systems and procedures, making patient admittance and transfers a seamless part of daily hospital workflow.
...Sonexis offers Hybrid PSTN/SIP Connectivity!
Do you have multiple trunking carriers? Do you wish you could have a backup to your primary trunks? Not only is ConferenceManager a "PBX agnostic" solution, but it is also compatible with both your T1 (PRIs) as well as your SIP trunks. Sonexis is capable of connecting your trunks simultaneously to be used in unison, or simply connecting one as a backup. While this feature is convenient for the sake of utilizing existing infrastructure, as is, it is also a feature that allows customers an additional source of reliability when it comes to potential outages.
Sonexis Offers Proactive Security Features
Security has always been an important factor in successful business and practices. Proper security measures not only help to protect businesses and their sensitive information, but it also protects customers and clients so that everyone involved can trust that they’re working under the best and most secure circumstances. When it comes to security in collaboration, it is important to be proactive in choosing a solution that can protect all parties on multiple levels. In doing this, hosts and participants can rest assured that their collaborative efforts and discussions are safe from unwanted and unnecessary parties or interruptions.
Improved Call Security & Support
One feature that companies often worry they’ll lose when deciding to own their conferencing solution is operator assistance. Professionalism is a key factor in hosting a successful conference. Allowing a single operator to have control of active conferences not only adds an extra layer of professionalism and functionality, but it also allows conference participants to focus on what they’re there for: collaborating. Companies don’t have to sacrifice this necessary benefit when they choose to own a conferencing solution.
Flexible Licensing for Rapid ROI
In this day and age, business and collaboration are no longer confined to the parameters of a single meeting room. They stretch across many rooms in many different cities or countries. Because of this, the necessity for a reliable conferencing tool is indisputable in a company setting. Unfortunately, up until this point, it would seem that companies are often stuck weighing the pros and cons between only two conferencing options, without much room for flexibility: own or lease?
Sonexis H/A Overlay Ensures DR Preparedness
Enterprises today are confronted with a broad set of challenges. Reliable communication tools are absolutely critical to the success of every organization. Sonexis ConferenceManager™ has been providing high quality, feature rich audio, web and video conferencing solutions for well over a decade. Businesses rely on our solutions to keep their employees, customers and partners in a constant state of communication. When other critical business systems fail, ConferenceManager is the tool enterprises turn to for rapid triage and crisis management.
ConferenceConnect™ Concierge Services Suite
Sonexis understands that no two clients, and no two conferences, are exactly alike. Whether you're hosting an all-hands reoccurring internal meeting, or looking for a provider to handle a quarterly Investor Relations (IR) call, Sonexis has a solution for you. That's why Sonexis ConferenceConnect™ has engineered high-quality conferencing services (audio/video/web) to work together in the way that best suits your needs in three simple, easy-to-use hosted offerings.
Introducing Sonexis Operator Console
The new Sonexis Operator Console is a tool for any company or organization who wants an additional level of features, functionality and professionalism. As a cost savings measure, instead of outsourcing important operator assisted or managed calls, you can now have someone take on that operator role internally at your organization. This robust application is great for universities who want to provide a simple to use distance learning vehicle, any healthcare facility that wants to increase productivity in their transfer center and any organization with high-touch conference call requirements.