Compunetix recently developed a new WebRTC Video Call Center to satisfy this need for a richer customer support experience. Intended to be utilized as an agent assisted tool to connect customers to doctors, company representatives, support staff, etc., Compunetix Video Call Center provides a user-friendly and comprehensive video interface for both the customer and company agents/representatives. Based on WebRTC technology, this web video call transfer solution offers a reliable, customizable and intuitive solution for those ready to take the leap into the next generation of remote high quality video communications with patients and customers alike. Below, we review some of the unique industry applications for which this solution was intended at its conception. [Read more...]
Need additional features or capacity for 2018?
Sonexis is excited to announce the release of our new mobile conferencing application! This app allows customers to easily connect to conferences from their iOS or Android devices, no matter where they are. As a host or a participant who is on the go, this will give you quick and convenient access to your conferences, eliminating the trouble of finding or memorizing dial-in numbers or passwords.
Sonexis was acquired in 2008 by Compunetix and formed as a wholly owned subsidiary - Sonexis Technology, Inc. As of December 1, 2017 Sonexis has fully merged its activities and employees into Compunetix. This move better positions the Pittsburgh-based company to capitalize on new growth opportunities and emerging technology innovation. There will be zero impact to our operations, in how we service our customers and partners. The Sonexis brand and the ConferenceManager will continue far into the future and is a center piece for our Enterprise conferencing activities for companies of all sizes. [Read more...]
IT help desks are an integral part of any company or business, both internally and customer focused. In times of technical difficulties, employees and customers rely on IT professionals to troubleshoot issues so they can get back to their business as quickly as possible. For those of us who may not be as savvy as our IT counterparts, it is not always easy to explain the issues you are having or for IT help desk professionals to verbally explain and walk you through the troubleshooting process. [Read more...]
Compunetix WebRTC Video Call Center™
In today’s highly connected environment, live assistance on the web is quite common, though it is often lacking in terms of providing a satisfying customer experience. While chat-bots and other automated technologies have improved greatly over the years, they are often too impersonal. As we continue to rely more and more on remote assistance and virtual communication, the standards have changed and people must be confident that this technology can be trusted to be the equivalent to a direct personal encounter. In addition, the remote communications we are having are becoming more complex. From virtual doctor visits to banking, and even insurance, real-time web and video communication must reach beyond institutional walls and into the lives of the customer.
Sonexis was acquired in 2008 by Compunetix and formed as a wholly owned subsidiary - Sonexis Technology, Inc. Beginning in December, Sonexis will fully merge its activities and employees into Compunetix. The move better positions the Pittsburgh-based company to capitalize on new growth opportunities and emerging technology innovation. There will be zero impact to our operations, in how we service our customers and partners. The Sonexis name and the ConferenceManager will continue far into the future and is a center piece for our Enterprise conferencing activities for companies of all sizes. [Read more...]
Solutions for Broadcast Communications
In today’s 24/7 News and Media landscape, providers of these stories and content require robust tools for fast and reliable communications, while maintaining a high level of security. The ConferenceManager2 provides all of these requirements for broadcast providers who need to know that their solution can handle heavy usage during prime broadcasting times, making Sonexis the go-to provider for live broadcast communications.
Solutions for Trading Environments
In financial trading environments, the Sonexis ConferenceManager™2 combines powerful flexibility with a dynamic application suite to provide the most comprehensive solution for quick and reliable communication. As a trading solution, the ConferenceManager2 allows open lines 24/7 for 'round-the-clock' access to trading activities.